Happy New Year to you all, we hope that everyone is well and looking forward to a warm sunshine, fun filled year! We are delighted to say that we have been able to loosen some of the Covid-19 restrictions that we have had in place over the last 2 years and can confirm that your beds will be made up for your arrival with our lovely white cotton bed linen and we are providing bathroom towels again.
Our responsibility to our guests
It is the responsibility of every self-catering or short-term rental operator to ensure that they and their properties comply with health and safety legislation in relation not only to self-catering accommodation, but also to ensure the safety of guests and staff in relation to Covid-19.
Limiting the spread of the Covid-19 Virus is therefore an additional consideration beyond our existing responsibilities. Following the Covid-19 pandemic, we as, owners of self-catering units have a public health responsibility to ensure our accommodation is clean, not only to the eye, but also that any potential virus is removed to the best of our ability to prevent any spread.
We have a duty of care to our guests and staff even where specific legislation does not exist. Our cleaners have been retrained, and we provide them with the right equipment to carry out their jobs effectively. We have a strict cleaning protocol in place.
We are members of the Association of Scotland’s Self-Caterers; they have worked extremely hard with the Scottish Government and other trade associations to ensure that strict cleaning protocols have been made available. We are not only implementing these; we are exceeding them. We also have a tightened Risk Assessment in place. We have been certified ‘Good to Go’ from Visit Scotland and have completed the Cleaning for COVID-19 cleaning course. In addition to our normal high standard of cleaning we will be sanitising and disinfecting at every changeover.
We have again completed training in Covid-19 Holiday Let Cleaning Protocols.
The contents of the course included the following:
- Risk assessment
- The science of Covid-19 and its longevity on different surfaces and how to remove it safely and effectively.
- Which cleaning materials we should be using and their effective kill rates.
- The differences between cleaning, sanitising and disinfecting.
We are using the recommended viricidal disinfectants that comply with EN14476 with a log kill of 4.2-5
In line with current legislations and guidance, we have conducted a detailed Risk Assessment, it will be reviewed and amended accordingly. A copy is available on request.
Social distancing at Pine Chalets and guidlines
- Government guidelines should be adhered to at the time of your stay.
- The play area is open for use, there is a hand sanitiser unit in situ.
- The BBQ hut is open for you to enjoy.Please book it by writing your chalet name against the booking board which is on the front of the BBQ hut.You will have the BBQ hut for the whole day to use at your leisure.
- There are hand sanitising stations outside your chalet. Please use this every time you are entering your chalet for the duration of your stay.
- In the event of us having to enter the chalet for emergency maintenance etc. will wait until guests vacate for the day and disinfect accordingly on our departure.
Cleaning procedures of your chalet
Although it is not mandatory for cleaning staff to wear PPE, we will be wearing aprons, gloves and masks and following strict cleaning protocols.
Our changeover cleaning regime will be to our normal high standard. In addition to this, in line with industry guidelines our chalets will be cleaned and disinfected with the approved cleaning materials. We encourage guests to use the cleaning materials and disinfectants provided in the chalets for you to use during your stay.
Information leaflets for the area.
A link to an electronic copy of the main Inverness, Loch Ness and Nairn booklet with information on THE REGION’S BEST ATTRACTIONS | DINING | SHOPPING | NIGHTLIFE | CULTURE will be sent electronically with your booking confirmation, as will local information for eateries and walks and useful telephone numbers. For guests who do not have internet access there will be a hard copy of the guide in your chalet.
ARRIVAL AND DEPARTURE
You can if you prefer enjoy a self-check-in and check-out process. All of the relevant access information will be sent to you in advance with your booking confirmation. If you need anything during your stay, our home is the white house at the end of the drive, or we are just a phone call away please feel free to contact us at any point during your stay. However, as we have plenty of space, we will be able to meet and speak with you from a safe distance should you prefer to be met on arrival.
On the day of your departure, we ask that you strip the beds and put the linen in the laundry bags provided. Please leave the key on the outside of the main door.