It is the responsibility of every self-catering or short-term rental operator to ensure that they and their properties comply with health and safety legislation in relation not only to self-catering accommodation, but also to ensure the safety of guests and staff in relation to Covid-19.
Limiting the spread of the Covid-19 Virus is therefore an additional consideration beyond our existing responsibilities. Following the Covid-19 pandemic, we as, owners of self-catering units have a public health responsibility to ensure our accommodation is clean, not only to the eye, but also that any potential virus is removed to the best of our ability to prevent any spread.
We have a duty of care to customers and staff even where specific legislation does not exist. It is essential that our cleaners are retrained, and we provide them with the right equipment to carry out their jobs effectively. It is important to have a strict cleaning protocol in place and that this is clearly identified to both cleaners and guests.
Happy New Year to you all, although it’s not quite the start to the year that we were all hoping for. Following the government announcement of Level 4 lockdown throughout the country, Pine Chalets will remain closed until further notice. We hope to be up and running as soon as regulations allow. We are working hard behind the scenes to make this possible. We are taking bookings from 1st March onwards. Please see our Covid-19 cancellation terms and be assured that you can book in confidence. We hope you all stay safe and well and really look forward to welcoming you all to Pine Chalets very soon.
Unfortunately due to the new regulations from the Scottish Government 26th December we have had to closed the park until further notice to
Unfortunately we are unable to receive bookings for the festive / New Year period due to travel restrictions.
Following notice by the Scottish Government at the end of June 2020, Scottish self-catering properties were allowed to welcome guests from 3rd July 2020. We decided that Pine Chalets would remain closed until 15th August. This is so that we could take our time to put all the new procedures in place, to make Pine Chalets a safe holiday accommodation for guests, our team and the local community.
We are members of the Association of Scotland’s Self-Caterers; they have worked extremely hard with the Scottish Government and other trade associations to ensure that strict cleaning protocols have been made available. We are not only implementing these; we are exceeding them. We also have a tightened Risk Assessment in place. We have been certified ‘Good to Go’ from Visit Scotland and have completed the Cleaning for COVID-19 cleaning course. In addition to our normal high standard of cleaning we will be sanitising and disinfecting at every changeover.
Flexible cancellations Terms
Until further notice our cancellation terms will be as follows :
Deposits will remain at £100.00 per booking.
Balances will remain due 6 weeks before arrival.
Government Lock down
In the event that the government announcing another lock-down enforcing our closure affecting your holiday dates, any payment made (Deposit and balance) will be refunded in full, or carried forward towards another week of your choice. (subject to availability)
Guest cancellations do to Covid-19
- Payments (deposit and balance) will be refunded in full, unless you prefer to defer your payment towards another holiday of your choice (subject to availability).
- Proof of the circumstance will be required.
- Although we are happy to honour these Terms, there are holiday insurance companies who are providing Covid-19 cover. It is recommended that guests look into this, to support us all in these stressful times. (You would then also be covered for other circumstances out with Covid-19,which we do not refund for.)
If a guest presents themselves with symptoms or Covid-19 whilst staying –
- According to guidelines, if a guest develops symptoms, they should immediately book a test through NHS Inform or, if they can’t get online by phoning 0800 028 2816.
- Guests must inform us immediately, as we have protocols to follow, which will effect other guests staying on the park.
- In accordance with Test and Protect, people with symptoms are required to self-isolate for at least 7 days, and everyone in their household should isolate for 14 days.
- If the test is negative, everyone can end isolation.
- If the test is positive, everyone should continue to isolate, and the NHS Test and Protect team will be in touch to start contact tracing. Those contacted will be required to self-isolate for at least 14 days.
- If guests who are isolating can travel home safely to isolate, avoiding the use of public transport, they should do this.
- In the event that this is not possible, the guest should discuss this with the NHS Test and Protect team.
- Please do note that if you for whatever reason stay at Pine Chalets while isolating, the guest will be liable to pay for a lengthened stay as we shall have to cancel subsequent bookings.
- No refunds or decrease in rental will be given for reduced stays.
We have completed training in Covid-19 Holiday Let Cleaning Protocols. (Attached certificate)
The contents of the course included the following:
- Risk assessment
- The science of Covid-19 and its longevity on different surfaces and how to remove it safely and effectively.
- Which cleaning materials we should be using and their effective kill rates.
- The differences between cleaning, sanitising and disinfecting.
We are using the recommended viricidal disinfectants that comply with EN14476 with a log kill of 4.2-5
In line with current legislations and guidance, we have conducted a detailed Risk Assessment, it will be reviewed and amended accordingly. A copy is available on request.
Social distancing at Pine Chalets
- The 2-metre rule should apply at all times with guests from other chalets. The play area is open for use, there will be a hand sanitiser unit in situ. Only one family should be using it at a time.
- Unfortunately, there is no safe way of opening the BBQ hut to multiple guests, so it will remain closed. This is in keeping with the guidelines of no shared facilities.
- There are hand sanitising stations outside your chalet. Please use this every time you are entering your chalet for the duration of your stay.
- In the event of us having to enter the chalet for emergency maintenance etc. will wait until guests vacate for the day and disinfect accordingly on our departure.
Cleaning, General contents and Chalet preparation
Although it is not mandatory for cleaning staff to wear PPE, we will be wearing aprons, gloves and masks and following a strict cleaning protocol, check list and quality control procedure at every changeover.
Our changeover cleaning regime will be to our normal high standard. In addition to this, in line with guidelines our chalets will be cleaned and disinfected with the approved cleaning materials. Please see our cleaning check list for details. We have reduced the quantities of certain items to match the chalet maximum occupancy (4 persons per chalet.)
We encourage guests to use the cleaning materials and disinfectants provided in the chalets for you to use during your stay. There will also be a supply of hand sanitiser at the entrance of the chalets. We advise to bring your own supply for when you are out and about.
We have always loved to provide guests with ‘little extras and personal touches’ in our chalets, but the ‘new normal’ has unfortunately changed this. It is just not possible to disinfect certain items. Mainly due to time scale and materials involved.
Books, Games and DVDs
Although there are varying reports on how long Covid -19 survives on certain surfaces, we taken the decision to remove these items as we cannot guarantee that they are safe. Please feel free to bring your own.
Information leaflets for the area.
An electronic copy of the main Inverness, Loch Ness and Nairn booklet with information on THE REGION’S BEST ATTRACTIONS | DINING | SHOPPING | NIGHTLIFE | CULTURE will be sent electronically before your arrival, as will local information for eateries and walks and useful telephone numbers.(A paper copy of the main guide can be made available, subject to availability as it will have to sit dormant for 7 days after each use.)For guests who do not have internet access or are new to the area, we are happy to print information on request and post it prior to arrival. Please let us know what you require in advance wherever possible.
Extra pillows, throws and decorative cushions have been removed. We are confident that this will not have a negative impact on your stay. Other fabric items such as curtains, carpets and mats will be sprayed with disinfectant as per regulations and our cleaning protocol.
Bedding and Towels
The ‘new normal’ has changed what we are providing as standard.
Mattress, pillow and duvet protectors will be provided and changed between changeovers and duvets and pillows will be sprayed with disinfectant as per guidelines.
Please bring your own duvet covers, pillow cases, bathroom towels and tea towels.
If you do forget to bring them with you, please tell us so we can supply them. There will be a £30.00 rental fee for linen in this instance. In this event all bedding must be stripped from the beds and put in the linen bag provided before your departure.
PLEASE DO NOT USE DUVETS OR PILLOWS WITHOUT COVERS.
There will be a £50.00 charge if it evident that no covers have been in place.
We will try our best to provide complimentary supply of Tea, Coffee and Sugar, subject to availability. These will be individually wrapped rather than loose in canisters. However, as all leftover items will have to be disposed of at each changeover, the quantity will be small to reduce waste, keeping us all safe and also being mindful of the environment too. We will still provide a sweet treat on the welcome tray for you!
We will supply kitchen roll, dish washing cloths and fairy liquid. Toilet tissue will also be provided. Cleaning materials as mentioned earlier will also be provided.