Terms and Conditions

          Booking Terms and Conditions

            For Pine Chalets, Inverness


The Contract for a short-term holiday rental will be between Pine Chalets (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking terms and conditions

The Contract will not come into force until we have received the Deposit referred to in the Clause below. The Contract will be subject to these booking terms and conditions, and must be complied with. The party leader must be at least 25 years of age at the time of booking and prior to arrival we must be provided with a full list containing the names and ages and contact details of all guests.


Your booking may be placed over the telephone or directly on our website reservation system. Where your Booking is communicated to us by telephone, we will enter it onto our online reservation system and card payment details can be taken. You will then be sent a full confirmation of your booking with us, either by email or a printed copy via Royal Mail. Where your booking is taken directly via our online booking reservation system on our website an automatically generated summary will be sent by email to the email address you provide. (However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.)Your online booking will only be confirmed and our Contract will only come into force once we have received payment of a deposit of twenty-five per cent (25%) of the full cost of your booking and a further email confirming your payment and booking.

If paying by bank transfer, the deposit must be paid within three (3) days of the booking being placed or the dates will be released and available to others.

The balance of the rental will be due for payment forty two (42) days prior to your holiday commencement date. A balance due reminder will be sent to the email address you provided at the time of booking approximately Fifty (50) days with a copy of your booking summary and a link for payment. It is ultimately your responsibility to pay the balance forty two (42) days prior to arrival.

  If your Booking is made less than forty two (42) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full.


Our flexible terms & conditions enable you to book with confidence, knowing that if you cancel for unforeseen circumstances (including COVID-19 illness, travel restrictions or reluctance to travel), we will offer you alternative holiday dates of your choice or refund you in full.

Cancellations must be notified to us and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.  

We offer Flexible Cancellation .You can cancel your Booking and obtain a full refund of the lodging costs you have paid for up to seven (7) days before the Holiday Commencement Date.  For example if your Holiday Commencement Date is a Saturday, then you can cancel as late as the prior Saturday.  However, we ask that you give us as much notice as possible about your cancellation.

If you cancel later than seven (7) days before the Holiday Commencement Date then we may not be able to refund your Booking as we are unlikely to be able to re-let our accommodation in such a short period of time. However, should we be successful in re-letting we will refund as appropriate.

For this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.


We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)

If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable. 


The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”. 

Unless arranged in advance in writing, you should not arrive before 4pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday Departure Date.

The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.

This Contract relates to a “holiday let” the purpose of which is the right for you to occupy our property for a holiday on the booking dates only. Any persons other than members of your party stated on your booking form must not use our accommodation or facilities. You may not sub-let the property.

We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Under these circumstances your booking will be void without refund.

In the event that you are required, in accordance with guidelines imposed by the UK and Scottish Governments in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), to self-isolate at the property you will be responsible for the cost of (i) any additional nights out with your Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.


We, shall not be liable to you or your party for loss or damage to you or your property whilst staying in our property.


You are responsible for the property and are expected to take all reasonable care of its furniture and fittings and effects. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

Smoking is not allowed in any of our properties. An extra charge of £100 for deep sanitising and steam cleaning soft furnishings will be applied.

BBQs are not permitted on the decking/verandas.


You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing.  This applies to larger items such as furniture, fittings, electrical equipment/appliances or chalet structure (we do not charge you for the odd glass or plate). We recommend that you have appropriate insurance in place to cover this.


Free superfast, reliable Wi-Fi and broadband internet is provided for your use. You agree to reasonable and lawful usage of this service.  We will not be liable and no compensation will be payable for slow connections or for any interruptions to or the failure of this service.


We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.


Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!).  We live close by, and will do our best to resolve any problem.


The use of drones is not allowed without our written permission. Fireworks are strictly forbidden. Night lanterns are also strictly forbidden as they are a fire hazard and can cause death or injury to local livestock.


We allow dogs, and only when have they been booked in and paid for. (£25 per dog, per booking/per chalet). We allow a maximum of two (2) dogs per property depending on their size. 

Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of immediately. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required (usually at least £50).  When out walking within the property grounds, you must ensure that dogs are kept under control. Dogs must not be allowed onto the children’s play area or in the BBQ hut and must not disturb local livestock.


Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.

If you leave any property behind, we will use reasonable endeavors to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs. We may dispose of any unclaimed property after four (4) weeks.


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